Frequently Asked Questions

You can dive up to 80m(262 feet) with the HotDive and HotDive Pro. The HotDive case itself can dive even deeper but we didn't do the factory leak test after 80m(262 feet).

The smart air pump system allows for no fog photos to be taken at depth. As you dive further, water pressure leads to fog on the lenses. Hot plugs and desiccants can work to get rid of fog, but they don’t actually create an optimal vacuum so fog can’t form. HotDive uses an independent air extraction system allowing its contents to be in a perfect vacuum. This means fog can’t form at depth on lenses, leading to perfect underwater photos.

Yes. The HotDive is compatible with all iPhones and Android phones as long as the size is smaller than 168mm(6.6 inches) x 84mm(3.3 inches) x 10mm(0.4 inches). Here is the scuba phone case Hotdive compatibility chart and you can check if your phone are compatible with HotDive H2/H2 Pro.

Yes. The HotDive H2 uses a smart air pump system and sealed structure to create a vacuum in the case. This means you don’t need to worry about water or depth pressure affecting your smartphone. HotDive H2 provide extra care for your phone by adopting the single sealing valve technology. Let me explain like this, HotDive H2 sealing tunnel is one way and seal inside the valve above, you only screw open the valve when you are starting or finishing your dive. Unless you want to sabotage your phone on purpose so you change change the iPhone 13 Pro Max 1TB Sierra Blue. Well, it's your choice. Or there is no way the valve is leaking or doing any harm to your phone on it's own.

No. Thanks to its top sealed structure design the HotDive will keep your phone safe even when the case battery is run out. The valve can only open by the user himself manually.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process

Please contact us immediately after your payment to change our order, if the package already send, due to the complexity of international shipping, we can't change it. But you could return us the product and order a new one.

All Tax and custom charges included. Due to current EU policy change, you may experience small fees via delivery. Please provide custom receipt so we can reimburse your fee bay coupon or PayPal transfer.

We accept the following payment method: PayPal payments and Credit cards. 

You can rest assured that shopping with Hotdive is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Your payment are via PayPal and Stripe api and it also secured by PayPal and Stripe.

If an item from your order is yet to arrive, please kindly check the tracking number and links we provides and wait patiently. Due to the COVID-19 pandemic, most of shipping service delayed. We are sorry for the inconvenience. For more shipping info, feel free to contact us at team@divegear.org for an update on the status of an order.

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at admin@hotdive.org with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

DUE TO COVID-19 and HIGH DEMAND OF ORDERS DURING THE BUSY HOLIDAY SEASON, ORDER ARRIVES BETWEEN 6-14 DAYS ON AVERAGE.

Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 6-12 business days for delivery to Canada, and 6-12 business days for delivery in Europe or 10-20 days for international orders (depending on location).

If you are in the United States, the package will ship domestically and it typically takes 2-5 business days.

Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office

Warranty for hotdive scuba phone case h2/h2 pro and scuba regulators including 1st stage and 2nd stage are both 12 months but we do have  lifetime customer support.

Product Safety and Product Information

• Please do not dismantle the waterproof case without permission to avoid the damage caused by artificial disassembly and inability to be repaired.
• Do not leave the waterproof case in direct sunlight or high temperature for long periods of time.
• The sealing ring must be checked carefully before using this product to ensure that it is not damaged and no sand and other sundries are attached to it.
• Do not open the waterproof case in the water.
• After use, please be sure to wash the case in fresh water by shaking and soak it for 30 minutes to remove the salt and impurities attached to the product and avoid corrosion and rusting of metal parts, If the parts are rusted due to non-cleaning after use and waterproofing functions are affected, the maintenance cost will be paid  by the customer. The sea water are extremely corrosive even waterproof case and phone can be damage by it.
• After leaving out of the water, please be sure to wipe off the water on the surface of the case before opening it, so as to prevent the water droplets on the waterproof case from entering and damaging the internal parts.
• Disconnect your phone and device from the Bluetooth list when changing your device.

Warranty is Packed with Product

• The warranty is 12 months from the date of purchase and the battery warranty is 6 months. Please bring the product, customer receipt and warranty to the store if it breaks down under normal service condition as required in the instructions. HOTDIVE will repair it for you free of charge.
•  If you purchase it online, please consult the customer service  admin@hotdive.org for details.

1. You cannot present the warranty and the customer receipt or proof at the same time.
2. Injuries caused by misuse or improper repair and modification, transportation, falls or natural disasters
3. Damage to the bar code of the product
4. Expired warranty period

• Warranty and customer receipt are the only ones, please keep them safely. HOTDIVE reserves the right to change the mode of maintenance.
• If HOTDIVE products cannot be repaired in the country where they are located, you may need to bear freight and handling charges. If you make a request for maintenance in a country other than the country of origin, you shall comply with all applicable import and export laws and bear all duties, value-added taxes and other related taxes and charge.