Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

About HotDive H2 Pro

 Model Compatible
iPhone 13 Pro Max Yes
iPhone 13 Pro Yes
iPhone 13 Mini Yes
iPhone 13 Yes
iPhone 12 Pro Max Yes
iPhone 12 Pro Yes
iPhone  12 Mini Yes
iPhone  12 Yes
iPhone  11 Pro Max Yes
iPhone  11 Pro Yes
iPhone  11 Yes
iPhone  10S Max Yes
iPhone  10S Yes
iPhone  10R Yes
iPhone  10 Yes
iPhone  8 Plus Yes
iPhone  8 Yes
iPhone  7 Plus Yes
iPhone  7 Yes
iPhone  SE (2nd Gen 2020) Yes
Samsung Galaxy Note 20 Ultra 5G Yes
Samsung Galaxy Note 20 5G Yes
Samsung Galaxy Note 10+ 5G Yes
Samsung Galaxy Note 10+ Yes
Samsung Galaxy Note 10 Lite Yes
Samsung Galaxy Note 10 Yes
Samsung Galaxy Note 9 Yes
Samsung Galaxy Note 4 Yes
Samsung Galaxy Note (original) Yes
Samsung Galaxy S Yes
Samsung Galaxy S II Yes
Samsung Galaxy S III Yes
Samsung Galaxy S III mini Yes
Samsung Galaxy S IV Yes
Samsung Galaxy S WiFi 4.0 Yes
Samsung Galaxy S WiFi 5.0 Does not fit
Samsung Galaxy S5 Yes
Samsung Galaxy S5 mini Yes
Samsung Galaxy S6 Yes
Samsung Galaxy S7 Yes
Samsung Galaxy S7 Edge Yes
Samsung Galaxy S7 Edge Yes
Samsung Galaxy S8 Yes
Samsung Galaxy S8+ Yes
Samsung Galaxy S9 Yes
Samsung Galaxy S9+ Yes
Samsung Galaxy S10 Yes
Samsung Galaxy S10+ Yes
Samsung Galaxy S10E Yes
Samsung Galaxy S20 FE Yes
Samsung Galaxy S20 5G UW Yes
Samsung Galaxy S20 Ultra 5G Yes
Samsung Galaxy S20+ 5G Yes
Samsung Galaxy S21 5G Yes
Samsung Galaxy S21 Ultra 5G Does not fit
Samsung Galaxy S21+ 5G Yes
Samsung Galaxy S22 Ultra Yes
Samsung Galaxy S22+ Yes
Samsung Galaxy S22 Yes
Samsung Galaxy Z Fold2 5G Does not fit
Samsung Galaxy Z Flip Does not fit
Samsung Galaxy Z Flip 5G Does not fit
Samsung Galaxy A80 Yes
Samsung Galaxy A72 Yes
Samsung Galaxy A71 5G Yes
Samsung Galaxy A71 5G UW Yes
Samsung Galaxy A70/A70s Yes
Samsung Galaxy A52 5G Yes
Samsung Galaxy A51 5G Yes
Samsung Galaxy A51 Yes
Samsung Galaxy A50 Yes
Samsung Galaxy A32 Yes
Samsung Galaxy A31 Yes
Samsung Galaxy A21 / A21s Yes
Samsung Galaxy A20 Yes
Samsung Galaxy A12 Yes
Samsung Galaxy A11 Yes
Samsung Galaxy A10e Yes
Samsung Galaxy A8+ Yes
Samsung Galaxy A01 Yes
Samsung Galaxy M51 Yes
Samsung Galaxy M31s Yes
Samsung Galaxy M31 / M31 Prime Edition Yes
Samsung Galaxy M30s Yes
Samsung Galaxy M30 Yes
Samsung Galaxy M21 Yes
Samsung Galaxy M12 Yes
Samsung Galaxy M11 Yes
Samsung Galaxy M02 / M02s Yes
Samsung Galaxy M01 Core Yes
Samsung Galaxy F62 Yes
Samsung Galaxy F41 Yes
Samsung Galaxy F12 Yes
Samsung Galaxy F02s Yes
Samsung Galaxy J5 Yes
Samsung Galaxy J7 Yes
Samsung Galaxy Xcover Pro Yes
Google Pixel 6 Does not fit
Google Pixel 6 Pro Does not fit
Google Pixel 5 (5G) Yes
Google Pixel 4A 5G Yes
Google Pixel 4A Yes
Google Nexus 5X Yes
Google Nexus 6P Yes
Google Pixel 4 Yes
Google Pixel 4XL Yes
Google Pixel 3a Yes
Google Pixel 3aXL Yes
Google Pixel 3 Yes
Google Pixel 3XL Yes
Google Pixel 2XL Yes
Google Pixel 2 Yes
Google Nexus 5X Yes
Google Nexus 6P Yes
Motorola Defy Does not fit
Motorola Moto G Power (2021) Yes
Motorola Moto G Stylus (2021) Does not fit
Motorola Moto G Power Yes
Motorola Moto G Stylus Yes
Motorola Moto G Fast Yes
Motorola Moto G Play Yes
Motorola Moto G7 Plus Yes
Motorola Moto G7 Play Yes
Motorola Moto G7 Yes
Motorola Moto E (2020) Yes
Motorola Moto E6 Yes
Motorola one 5g Yes
Motorola one Action Yes
Motorola one 5G Ace Yes
Motorola one Hyper Yes
Motorola Edge Yes
Motorola Edge+ Yes
Motorola Razr (2nd Gen) Does not fit
Motorola Razr (1st Gen) Does not fit
Motorola Moto Z4 Yes
Xiaomi Mi 12 Pro Yes
Xiaomi Mi 12 / 12X Yes
Xiaomi Mi 11i Yes
Xiaomi Mi 11 Lite / 11 Lite 5G Yes
Xiaomi Mi 11 Yes
Xiaomi Mi 10T Pro 5G / 10T 5G Yes
Xiaomi Mi 10T Lite 5G Yes
Xiaomi Mi 10 Lite Yes
Xiaomi Mi Note 10 Lite Yes
Xiaomi Mi 10 / 10 Pro Yes
Xiaomi Mi Note 10 / Note 10 Pro Yes
Xiaomi Mi 9 Lite Yes
Xiaomi Mi 9 SE Yes
Xiaomi Mi 9 Yes
Xiaomi Mi 9T / 9T Pro Yes
Xiaomi Mi A3 Yes
Xiaomi Mix 3 5G Yes
Xiaomi Mix 3 Yes
Xiaomi Mi 8 / 8 Pro Yes
Xiaomi Mi 8 Lite Yes
Xiaomi Mi Max 3 Does not fit
Xiaomi Mi A2 Yes
Xiaomi Mi A2 Lite Yes
Xiaomi Mi MIX 2S Yes
Xiaomi Redmi Note 10 Pro Yes
Xiaomi Redmi Note 10 Yes
Xiaomi Redmi Note 9T Yes
Xiaomi Redmi 9T Yes
Xiaomi Redmi 9C / 9C NFC Yes
Xiaomi Redmi 9 Yes
Xiaomi Redmi Note 9 Pro / 9S Yes
Xiaomi Redmi Note 9 Yes
Xiaomi Redmi Note 8T Yes
Xiaomi Redmi 8A Yes
Xiaomi Redmi 8 Yes
Xiaomi Redmi Note 8 Yes
Xiaomi Redmi Note 8 Pro Yes
Xiaomi Redmi 7A Yes
Xiaomi Redmi 7 Yes
Xiaomi Redmi Note 7 Yes
Xiaomi Redmi Note 6 Pro Yes
Xiaomi Redmi 6 / 6A Yes
Xiaomi Redmi Go Yes
Xiaomi Redmi S2 Yes
Xiaomi Poco M3 Yes
Xiaomi Poco X3 NFC Yes
Xiaomi Poco F2 Pro Yes
OnePlus 10 Pro Yes
OnePlus 9 5G Yes
OnePlus 9 Pro Yes
OnePlus 8 Yes
OnePlus 8T Yes
OnePlus 8 Pro Yes
OnePlus 7T Yes
OnePlus Nord N10 5G Yes
OnePlus Nord N100 Yes
OPPO Find X5 Pro Does not fit
OPPO Find X5 Does not fit
OPPO X3 Pro Yes
OPPO X2 Pro Yes
OPPO Reno5 Pro 5G Yes
OPPO Reno5 5G / 4G Yes
OPPO Reno4 Pro 5G Yes
OPPO Reno4 5G Yes
OPPO Reno4 Z 5G Yes
OPPO Reno3 Pro Yes
OPPO Reno3 Yes
OPPO Reno Series Yes
OPPO Reno 5G / 10X Zoom / FC Barcelona Yes
OPPO Reno Z Yes
OPPO A94 Yes
OPPO A15 / A15s Yes
OPPO A73 5G Yes
OPPO A93 Yes
OPPO A53 / A33 / A31 Yes
OPPO A92 / A52 Yes
OPPO A12 Yes
OPPO A91 Yes
OPPO A9 2020 / A5 2020 Yes
Huawei P50 Does not fit
Huawei P50 Pro Does not fit
Huawei P40 Yes
Huawei P40 Pro Yes
Huawei P40 Pro+ Yes
Huawei P30 Yes
Huawei P30 Pro Yes
Huawei P30 Lite Yes
Huawei P20 Pro Yes
Huawei Mate 40 Pro Yes
Huawei Mate 30 Pro Yes
Huawei Mate 20 Pro Yes
Huawei Mate Xs Does not fit
Huawei Nova 7i Yes
Huawei Nova 5t Yes
Huawei Y9 Prime (2019) Yes
Huawei Y6p Yes
Huawei Y5p Yes
Huawei Enjoy 9 Plus (JKM-AL00a ) Yes
LG Velvet 5G Yes
LG G8 ThinQ Yes
LG G7 ThinQ Yes
LG V40 ThinQ Yes
LG G3 Yes
LG K51 Does not fit
LG Stylo 6 Does not fit
Nokia 8.3 5G Does not fit
Fairphone 3+ Yes
Fairphone 3 Yes
SHIFT5me Yes
SHIFT6mq Yes
RealMe 9i Yes
RealMe 8 Pro Yes
RealMe GT Neo 2 Yes
RealMe Master Edition Yes
Sony Xperia 10 III Yes
Sony Xperia Pro-1 Does not fit
Sony Xperia Pro Does not fit
Sony Xperia 1 III Yes
Sony Xperia 1 II Yes
Sony Xperia 1 Yes
Sony Xperia 5 III Yes
Sony Xperia 5 II Yes
Sony Xperia 5 Yes
Ulefone Armor 8 Does not fit
Vivo X60 Yes
Vivo X60 Pro Yes
Vivo X60 Pro+ Yes

You can dive up to 80m(262 feet) with the HotDive and HotDive Pro. The HotDive case itself can dive even deeper but we didn't do the factory leak test after 80m(262 feet).

The smart air pump system allows for no fog photos to be taken at depth. As you dive further, water pressure leads to fog on the lenses. Hot plugs and desiccants can work to get rid of fog, but they don’t actually create an optimal vacuum so fog can’t form. HotDive uses an independent air extraction system allowing its contents to be in a perfect vacuum. This means fog can’t form at depth on lenses, leading to perfect underwater photos.

Yes. The HotDive is compatible with all iPhones and Android phones as long as the size is smaller than 168mm(6.6 inches) x 84mm(3.3 inches) x 10mm(0.4 inches). Here is the scuba phone case Hotdive compatibility chart and you can check if your phone are compatible with HotDive H2/H2 Pro.

Yes. The HotDive H2 uses a smart air pump system and sealed structure to create a vacuum in the case. This means you don’t need to worry about water or depth pressure affecting your smartphone. HotDive H2 provide extra care for your phone by adopting the single sealing valve technology. Let me explain like this, HotDive H2 sealing tunnel is one way and seal inside the valve above, you only screw open the valve when you are starting or finishing your dive. Unless you want to sabotage your phone on purpose so you change change the iPhone 13 Pro Max 1TB Sierra Blue. Well, it's your choice. Or there is no way the valve is leaking or doing any harm to your phone on it's own.

No. Thanks to its top sealed structure design the HotDive will keep your phone safe even when the case battery is run out. The valve can only open by the user himself manually.



Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process

Please contact us immediately after your payment to change our order, if the package already send, due to the complexity of international shipping, we can't change it. But you could return us the product and order a new one.

All Tax and custom charges included. Due to current EU policy change, you may experience small fees via delivery. Please provide custom receipt so we can reimburse your fee bay coupon or PayPal transfer.

We accept the following payment method: PayPal payments and Credit cards. 

You can rest assured that shopping with Hotdive is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Your payment are via PayPal and Stripe api and it also secured by PayPal and Stripe.

If an item from your order is yet to arrive, please kindly check the tracking number and links we provides and wait patiently. Due to the COVID-19 pandemic, most of shipping service delayed. We are sorry for the inconvenience. For more shipping info, feel free to contact us at for an update on the status of an order.

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.



Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 6-12 business days for delivery to Canada, and 6-12 business days for delivery in Europe or 10-20 days for international orders (depending on location).

If you are in the United States, the package will ship domestically and it typically takes 2-5 business days.

Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office


Warranty for hotdive scuba phone case h2/h2 pro and scuba regulators including 1st stage and 2nd stage are both 12 months but we do have  lifetime customer support.

Product Safety and Product Information

  • Please do not dismantle the waterproof case without permission to avoid the damage caused by artificial disassembly and inability to be repaired.
  • Do not leave the waterproof case in direct sunlight or high temperature for long periods of time.
  • The sealing ring must be checked carefully before using this product to ensure that it is not damaged and no sand and other sundries are attached to it.
  • Do not open the waterproof case in the water.
  • After use, please be sure to wash the case in fresh water by shaking and soak it for 30 minutes to remove the salt and impurities attached to the product and avoid corrosion and rusting of metal parts, If the parts are rusted due to non-cleaning after use and waterproofing functions are affected, the maintenance cost will be paid  by the customer. The sea water are extremely corrosive even waterproof case and phone can be damage by it.
  • After leaving out of the water, please be sure to wipe off the water on the surface of the case before opening it, so as to prevent the water droplets on the waterproof case from entering and damaging the internal parts.
  • Disconnect your phone and device from the Bluetooth list when changing your device.

Warranty is Packed with Product

  • The warranty is 12 months from the date of purchase and the battery warranty is 6 months. Please bring the product, customer receipt and warranty to the store if it breaks down under normal service condition as required in the instructions. HOTDIVE will repair it for you free of charge.
  •  If you purchase it online, please consult the customer service for details.
  1. You cannot present the warranty and the customer receipt or proof at the same time.
  2. Injuries caused by misuse or improper repair and modification, transportation, falls or natural disasters
  3. Damage to the bar code of the product
  4. Expired warranty period
  • Warranty and customer receipt are the only ones, please keep them safely. HOTDIVE reserves the right to change the mode of maintenance.
  • If HOTDIVE products cannot be repaired in the country where they are located, you may need to bear freight and handling charges. If you make a request for maintenance in a country other than the country of origin, you shall comply with all applicable import and export laws and bear all duties, value-added taxes and other related taxes and charge.