Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at team@divegear.org.
About HotDive H2 Pro
Model | Compatible |
iPhone 13 Pro Max | Yes |
iPhone 13 Pro | Yes |
iPhone 13 Mini | Yes |
iPhone 13 | Yes |
iPhone 12 Pro Max | Yes |
iPhone 12 Pro | Yes |
iPhone 12 Mini | Yes |
iPhone 12 | Yes |
iPhone 11 Pro Max | Yes |
iPhone 11 Pro | Yes |
iPhone 11 | Yes |
iPhone 10S Max | Yes |
iPhone 10S | Yes |
iPhone 10R | Yes |
iPhone 10 | Yes |
iPhone 8 Plus | Yes |
iPhone 8 | Yes |
iPhone 7 Plus | Yes |
iPhone 7 | Yes |
iPhone SE (2nd Gen 2020) | Yes |
Samsung Galaxy Note 20 Ultra 5G | Yes |
Samsung Galaxy Note 20 5G | Yes |
Samsung Galaxy Note 10+ 5G | Yes |
Samsung Galaxy Note 10+ | Yes |
Samsung Galaxy Note 10 Lite | Yes |
Samsung Galaxy Note 10 | Yes |
Samsung Galaxy Note 9 | Yes |
Samsung Galaxy Note 4 | Yes |
Samsung Galaxy Note (original) | Yes |
Samsung Galaxy S | Yes |
Samsung Galaxy S II | Yes |
Samsung Galaxy S III | Yes |
Samsung Galaxy S III mini | Yes |
Samsung Galaxy S IV | Yes |
Samsung Galaxy S WiFi 4.0 | Yes |
Samsung Galaxy S WiFi 5.0 | Does not fit |
Samsung Galaxy S5 | Yes |
Samsung Galaxy S5 mini | Yes |
Samsung Galaxy S6 | Yes |
Samsung Galaxy S7 | Yes |
Samsung Galaxy S7 Edge | Yes |
Samsung Galaxy S7 Edge | Yes |
Samsung Galaxy S8 | Yes |
Samsung Galaxy S8+ | Yes |
Samsung Galaxy S9 | Yes |
Samsung Galaxy S9+ | Yes |
Samsung Galaxy S10 | Yes |
Samsung Galaxy S10+ | Yes |
Samsung Galaxy S10E | Yes |
Samsung Galaxy S20 FE | Yes |
Samsung Galaxy S20 5G UW | Yes |
Samsung Galaxy S20 Ultra 5G | Yes |
Samsung Galaxy S20+ 5G | Yes |
Samsung Galaxy S21 5G | Yes |
Samsung Galaxy S21 Ultra 5G | Does not fit |
Samsung Galaxy S21+ 5G | Yes |
Samsung Galaxy S22 Ultra | Yes |
Samsung Galaxy S22+ | Yes |
Samsung Galaxy S22 | Yes |
Samsung Galaxy Z Fold2 5G | Does not fit |
Samsung Galaxy Z Flip | Does not fit |
Samsung Galaxy Z Flip 5G | Does not fit |
Samsung Galaxy A80 | Yes |
Samsung Galaxy A72 | Yes |
Samsung Galaxy A71 5G | Yes |
Samsung Galaxy A71 5G UW | Yes |
Samsung Galaxy A70/A70s | Yes |
Samsung Galaxy A52 5G | Yes |
Samsung Galaxy A51 5G | Yes |
Samsung Galaxy A51 | Yes |
Samsung Galaxy A50 | Yes |
Samsung Galaxy A32 | Yes |
Samsung Galaxy A31 | Yes |
Samsung Galaxy A21 / A21s | Yes |
Samsung Galaxy A20 | Yes |
Samsung Galaxy A12 | Yes |
Samsung Galaxy A11 | Yes |
Samsung Galaxy A10e | Yes |
Samsung Galaxy A8+ | Yes |
Samsung Galaxy A01 | Yes |
Samsung Galaxy M51 | Yes |
Samsung Galaxy M31s | Yes |
Samsung Galaxy M31 / M31 Prime Edition | Yes |
Samsung Galaxy M30s | Yes |
Samsung Galaxy M30 | Yes |
Samsung Galaxy M21 | Yes |
Samsung Galaxy M12 | Yes |
Samsung Galaxy M11 | Yes |
Samsung Galaxy M02 / M02s | Yes |
Samsung Galaxy M01 Core | Yes |
Samsung Galaxy F62 | Yes |
Samsung Galaxy F41 | Yes |
Samsung Galaxy F12 | Yes |
Samsung Galaxy F02s | Yes |
Samsung Galaxy J5 | Yes |
Samsung Galaxy J7 | Yes |
Samsung Galaxy Xcover Pro | Yes |
Google Pixel 6 | Does not fit |
Google Pixel 6 Pro | Does not fit |
Google Pixel 5 (5G) | Yes |
Google Pixel 4A 5G | Yes |
Google Pixel 4A | Yes |
Google Nexus 5X | Yes |
Google Nexus 6P | Yes |
Google Pixel 4 | Yes |
Google Pixel 4XL | Yes |
Google Pixel 3a | Yes |
Google Pixel 3aXL | Yes |
Google Pixel 3 | Yes |
Google Pixel 3XL | Yes |
Google Pixel 2XL | Yes |
Google Pixel 2 | Yes |
Google Nexus 5X | Yes |
Google Nexus 6P | Yes |
Motorola Defy | Does not fit |
Motorola Moto G Power (2021) | Yes |
Motorola Moto G Stylus (2021) | Does not fit |
Motorola Moto G Power | Yes |
Motorola Moto G Stylus | Yes |
Motorola Moto G Fast | Yes |
Motorola Moto G Play | Yes |
Motorola Moto G7 Plus | Yes |
Motorola Moto G7 Play | Yes |
Motorola Moto G7 | Yes |
Motorola Moto E (2020) | Yes |
Motorola Moto E6 | Yes |
Motorola one 5g | Yes |
Motorola one Action | Yes |
Motorola one 5G Ace | Yes |
Motorola one Hyper | Yes |
Motorola Edge | Yes |
Motorola Edge+ | Yes |
Motorola Razr (2nd Gen) | Does not fit |
Motorola Razr (1st Gen) | Does not fit |
Motorola Moto Z4 | Yes |
Xiaomi Mi 12 Pro | Yes |
Xiaomi Mi 12 / 12X | Yes |
Xiaomi Mi 11i | Yes |
Xiaomi Mi 11 Lite / 11 Lite 5G | Yes |
Xiaomi Mi 11 | Yes |
Xiaomi Mi 10T Pro 5G / 10T 5G | Yes |
Xiaomi Mi 10T Lite 5G | Yes |
Xiaomi Mi 10 Lite | Yes |
Xiaomi Mi Note 10 Lite | Yes |
Xiaomi Mi 10 / 10 Pro | Yes |
Xiaomi Mi Note 10 / Note 10 Pro | Yes |
Xiaomi Mi 9 Lite | Yes |
Xiaomi Mi 9 SE | Yes |
Xiaomi Mi 9 | Yes |
Xiaomi Mi 9T / 9T Pro | Yes |
Xiaomi Mi A3 | Yes |
Xiaomi Mix 3 5G | Yes |
Xiaomi Mix 3 | Yes |
Xiaomi Mi 8 / 8 Pro | Yes |
Xiaomi Mi 8 Lite | Yes |
Xiaomi Mi Max 3 | Does not fit |
Xiaomi Mi A2 | Yes |
Xiaomi Mi A2 Lite | Yes |
Xiaomi Mi MIX 2S | Yes |
Xiaomi Redmi Note 10 Pro | Yes |
Xiaomi Redmi Note 10 | Yes |
Xiaomi Redmi Note 9T | Yes |
Xiaomi Redmi 9T | Yes |
Xiaomi Redmi 9C / 9C NFC | Yes |
Xiaomi Redmi 9 | Yes |
Xiaomi Redmi Note 9 Pro / 9S | Yes |
Xiaomi Redmi Note 9 | Yes |
Xiaomi Redmi Note 8T | Yes |
Xiaomi Redmi 8A | Yes |
Xiaomi Redmi 8 | Yes |
Xiaomi Redmi Note 8 | Yes |
Xiaomi Redmi Note 8 Pro | Yes |
Xiaomi Redmi 7A | Yes |
Xiaomi Redmi 7 | Yes |
Xiaomi Redmi Note 7 | Yes |
Xiaomi Redmi Note 6 Pro | Yes |
Xiaomi Redmi 6 / 6A | Yes |
Xiaomi Redmi Go | Yes |
Xiaomi Redmi S2 | Yes |
Xiaomi Poco M3 | Yes |
Xiaomi Poco X3 NFC | Yes |
Xiaomi Poco F2 Pro | Yes |
OnePlus 10 Pro | Yes |
OnePlus 9 5G | Yes |
OnePlus 9 Pro | Yes |
OnePlus 8 | Yes |
OnePlus 8T | Yes |
OnePlus 8 Pro | Yes |
OnePlus 7T | Yes |
OnePlus Nord N10 5G | Yes |
OnePlus Nord N100 | Yes |
OPPO Find X5 Pro | Does not fit |
OPPO Find X5 | Does not fit |
OPPO X3 Pro | Yes |
OPPO X2 Pro | Yes |
OPPO X2 | Yes |
OPPO X | Yes |
OPPO Reno5 Pro 5G | Yes |
OPPO Reno5 5G / 4G | Yes |
OPPO Reno4 Pro 5G | Yes |
OPPO Reno4 5G | Yes |
OPPO Reno4 Z 5G | Yes |
OPPO Reno3 Pro | Yes |
OPPO Reno3 | Yes |
OPPO Reno Series | Yes |
OPPO Reno 5G / 10X Zoom / FC Barcelona | Yes |
OPPO Reno Z | Yes |
OPPO A94 | Yes |
OPPO A15 / A15s | Yes |
OPPO A73 5G | Yes |
OPPO A93 | Yes |
OPPO A53 / A33 / A31 | Yes |
OPPO A92 / A52 | Yes |
OPPO A12 | Yes |
OPPO A91 | Yes |
OPPO A9 2020 / A5 2020 | Yes |
Huawei P50 | Does not fit |
Huawei P50 Pro | Does not fit |
Huawei P40 | Yes |
Huawei P40 Pro | Yes |
Huawei P40 Pro+ | Yes |
Huawei P30 | Yes |
Huawei P30 Pro | Yes |
Huawei P30 Lite | Yes |
Huawei P20 Pro | Yes |
Huawei Mate 40 Pro | Yes |
Huawei Mate 30 Pro | Yes |
Huawei Mate 20 Pro | Yes |
Huawei Mate Xs | Does not fit |
Huawei Nova 7i | Yes |
Huawei Nova 5t | Yes |
Huawei Y9 Prime (2019) | Yes |
Huawei Y6p | Yes |
Huawei Y5p | Yes |
Huawei Enjoy 9 Plus (JKM-AL00a ) | Yes |
LG Velvet 5G | Yes |
LG G8 ThinQ | Yes |
LG G7 ThinQ | Yes |
LG V40 ThinQ | Yes |
LG G3 | Yes |
LG K51 | Does not fit |
LG Stylo 6 | Does not fit |
Nokia 8.3 5G | Does not fit |
Fairphone 3+ | Yes |
Fairphone 3 | Yes |
SHIFT5me | Yes |
SHIFT6m | Yes |
SHIFT6mq | Yes |
RealMe 9i | Yes |
RealMe 8 Pro | Yes |
RealMe GT Neo 2 | Yes |
RealMe Master Edition | Yes |
Sony Xperia 10 III | Yes |
Sony Xperia Pro-1 | Does not fit |
Sony Xperia Pro | Does not fit |
Sony Xperia 1 III | Yes |
Sony Xperia 1 II | Yes |
Sony Xperia 1 | Yes |
Sony Xperia 5 III | Yes |
Sony Xperia 5 II | Yes |
Sony Xperia 5 | Yes |
Ulefone Armor 8 | Does not fit |
Vivo X60 | Yes |
Vivo X60 Pro | Yes |
Vivo X60 Pro+ | Yes |
You can dive up to 80m(262 feet) with the HotDive and HotDive Pro. The HotDive case itself can dive even deeper but we didn't do the factory leak test after 80m(262 feet).
The smart air pump system allows for no fog photos to be taken at depth. As you dive further, water pressure leads to fog on the lenses. Hot plugs and desiccants can work to get rid of fog, but they don’t actually create an optimal vacuum so fog can’t form. HotDive uses an independent air extraction system allowing its contents to be in a perfect vacuum. This means fog can’t form at depth on lenses, leading to perfect underwater photos.
Yes. The HotDive is compatible with all iPhones and Android phones as long as the size is smaller than 168mm(6.6 inches) x 84mm(3.3 inches) x 10mm(0.4 inches). Here is the scuba phone case Hotdive compatibility chart and you can check if your phone are compatible with HotDive H2/H2 Pro.
Yes. The HotDive H2 uses a smart air pump system and sealed structure to create a vacuum in the case. This means you don’t need to worry about water or depth pressure affecting your smartphone. HotDive H2 provide extra care for your phone by adopting the single sealing valve technology. Let me explain like this, HotDive H2 sealing tunnel is one way and seal inside the valve above, you only screw open the valve when you are starting or finishing your dive. Unless you want to sabotage your phone on purpose so you change change the iPhone 13 Pro Max 1TB Sierra Blue. Well, it's your choice. Or there is no way the valve is leaking or doing any harm to your phone on it's own.
No. Thanks to its top sealed structure design the HotDive will keep your phone safe even when the case battery is run out. The valve can only open by the user himself manually.
Orders
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process
Please contact us immediately after your payment to change our order, if the package already send, due to the complexity of international shipping, we can't change it. But you could return us the product and order a new one.
All Tax and custom charges included. Due to current EU policy change, you may experience small fees via delivery. Please provide custom receipt so we can reimburse your fee bay coupon or PayPal transfer.
We accept the following payment method: PayPal payments and Credit cards.
You can rest assured that shopping with Hotdive is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Your payment are via PayPal and Stripe api and it also secured by PayPal and Stripe.
If an item from your order is yet to arrive, please kindly check the tracking number and links we provides and wait patiently. Due to the COVID-19 pandemic, most of shipping service delayed. We are sorry for the inconvenience. For more shipping info, feel free to contact us at team@divegear.org for an update on the status of an order.
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at admin@hotdive.org with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Shipping
DUE TO COVID-19 and HIGH DEMAND OF ORDERS DURING THE BUSY HOLIDAY SEASON, ORDER ARRIVES BETWEEN 6-14 DAYS ON AVERAGE.
Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 6-12 business days for delivery to Canada, and 6-12 business days for delivery in Europe or 10-20 days for international orders (depending on location).
If you are in the United States, the package will ship domestically and it typically takes 2-5 business days.
Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office
Warranty
Warranty for hotdive scuba phone case h2/h2 pro and scuba regulators including 1st stage and 2nd stage are both 12 months but we do have lifetime customer support.
Product Safety and Product Information
- Please do not dismantle the waterproof case without permission to avoid the damage caused by artificial disassembly and inability to be repaired.
- Do not leave the waterproof case in direct sunlight or high temperature for long periods of time.
- The sealing ring must be checked carefully before using this product to ensure that it is not damaged and no sand and other sundries are attached to it.
- Do not open the waterproof case in the water.
- After use, please be sure to wash the case in fresh water by shaking and soak it for 30 minutes to remove the salt and impurities attached to the product and avoid corrosion and rusting of metal parts, If the parts are rusted due to non-cleaning after use and waterproofing functions are affected, the maintenance cost will be paid by the customer. The sea water are extremely corrosive even waterproof case and phone can be damage by it.
- After leaving out of the water, please be sure to wipe off the water on the surface of the case before opening it, so as to prevent the water droplets on the waterproof case from entering and damaging the internal parts.
- Disconnect your phone and device from the Bluetooth list when changing your device.
Warranty is Packed with Product
- The warranty is 12 months from the date of purchase and the battery warranty is 6 months. Please bring the product, customer receipt and warranty to the store if it breaks down under normal service condition as required in the instructions. HOTDIVE will repair it for you free of charge.
- If you purchase it online, please consult the customer service admin@hotdive.org for details.
- You cannot present the warranty and the customer receipt or proof at the same time.
- Injuries caused by misuse or improper repair and modification, transportation, falls or natural disasters
- Damage to the bar code of the product
- Expired warranty period
- Warranty and customer receipt are the only ones, please keep them safely. HOTDIVE reserves the right to change the mode of maintenance.
- If HOTDIVE products cannot be repaired in the country where they are located, you may need to bear freight and handling charges. If you make a request for maintenance in a country other than the country of origin, you shall comply with all applicable import and export laws and bear all duties, value-added taxes and other related taxes and charge.